I have a Bosch Vacuum cleaner and hunting down their vacuum bags and hepa filter is a nightmare. I was directed to their website to go best denki but some best denki etiher don't sell or dont have the specific model. Their online store show the picture of the hepa filter but cannot be bought and who knows why.
Calling their call centre is horrible- a nightmare- the caller require do not recognize know name of the bosch vacuum cleaner and insisted i must get the model name. I asked for their manager but didnt didnt call back. After a horrific attempts, manager came and give wrong information.---He say all bosch vacuum cleaner accessory is only available in one location in the whole of Singapore. But i found a few Bosch accessory in some stores. He promised to call back within a short while but never did. I suspect he is not the manager at the call centre because he didnt have much knowledge on accessory.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like:
After sales and call centre is a nightmare.